Difficult Conversations: What makes them difficult? And, how can we make them productive? In this workshop, participants walk through a step-by-step process to engage in tough conversations with less stress and more success. Participants gain an understanding of the structure of difficult conversations and skills to better navigate them. Registration is required and attendance satisfies the Inclusion and Belonging component of the Community Citizenship Initiative. RSVP here.
Learning outcomes include:
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Understanding of the three levels of conversations
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Assessment of active listening skills
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How to reframe conversations into solution-driven dialogue
Columbia University makes every effort to accommodate individuals with disabilities. If you require disability accommodations to attend an event at Columbia University, please contact Disability Services ([email protected] or 212-854-2388) at least 10 days in advance of the event. Requests for CART (Communication Access Realtime Translation) or sign language interpretation require two weeks' notice.
